07/09/2025
Our contact center operates around the clock, seven days a week, to provide continuous support for travelers before, during, and after their trips. This expansion aims to speed up responses, simplify procedures, and deliver a more comfortable and reliable experience.
What the contact center provides:
- Ticket booking, modification, and cancellation
- Schedule, gate, and operational update information
- Order tracking and refund requests
- Lost and found and incident reports
- Receiving and processing feedback and complaints
Official contact channels:
- Unified phone: +966 9200 20590
- Email: care@nwbus.sa
- Website: nwbus.sa
What changes for you:
- Continuous availability to answer your inquiries 24 hours a day
- Faster handling of time-sensitive requests (trip changes, refunds, lost items)
- Real-time follow-up on any operational updates affecting your journey
We are committed to serving you whenever you need us, protecting your data, and providing clear, fast solutions.
For bookings or inquiries, contact us through the channels above. We wish you comfortable and safe journeys.